Shipping & Returns
Shipping Policy
Hi Truteez family,our shipping takes 3-5 business days.
When your order ships, you will receive a shipping notification via email.
Most of our shipments can be tracked with the tracking number / link provided to you in your shipping status email.
Sometimes, there is a delay (can be up to 48 hours) for the tracking link to become active or for the package to show movement. This depends on the carrier. USPS does not always scan upon pickup.
Don't worry - if there is a tracking number that means you package will be on it's way soon!
Return & Refund Policy
The industry standard for customized products dictates a no return and a no refund policy. However, if an order is not well received due to an error on our part, we will reprint the order and ship it . When an error has been confirmed, we will make every attempt to promptly reprint the order. We will process the reprint order exactly as you had originally requested plus any necessary corrections. The product, logo/artwork or imprint color cannot be changed when processing the reprint unless pre-approved by us.